Privacy Policy

Effective Date: May 23, 2025

Company Name: Canadian Dental Care Providers

Contact: 1-833-333-CDCP | info@cdcpcanada.ca

At Canadian Dental Care Providers, we value your privacy. We are a privately funded organization dedicated to increasing awareness and understanding of the Canadian Dental Care Plan (CDCP) — a government-funded program that helps eligible Canadians access dental care at no cost or reduced cost.

We are not a dental clinic and do not provide medical or clinical advice. Our purpose is to provide educational support and public outreach by:

● Distributing free marketing materials (such as dental flossers)

● Offering free phone consultations to help determine CDCP eligibility

● Connecting Canadians with local dental offices participating in the CDCP

This Privacy Policy outlines how we collect, use, and protect the limited information you may choose to share with us during these services.

Information We Collect

All information shared with us is entirely voluntary and collected only with your informed consent. We collect only the minimum amount of non-sensitive information needed to help us assist you effectively. This may include:

● Your age range (e.g., under 18, 18–64, 65+), to help assess eligibility for the CDCP

● The postal code nearest your residence, to identify local participating clinics

● Your first name, to personalize the conversation

● A callback phone number or email address, in case we need to reconnect or send requested government links or resources.

We do not collect or store:

● Your full address

● Social Insurance Number (SIN)

● Health card number

● Clinical or sensitive health data

We clearly explain the intention of any question asked and collect only the information you are
comfortable sharing.

Your information is used exclusively to:

● Help identify your potential eligibility for the Canadian Dental Care Plan

● Locate and connect you with nearby dental clinics that participate in the program

● Assist in understanding the CDCP’s official application process

● Follow up if a call is disconnected or if you request further information

We do not sell, rent, or share your personal information with any third parties, including
marketers or advertisers.

To maintain a high standard of service, all calls may be recorded for the following purposes:

● Training and onboarding new staff

● Internal service quality reviews

● Ensuring compliance with our procedures

You will be notified at the beginning of any recorded call. If you prefer not to proceed, you may
end the call at any time.

Your information is securely stored using globally trusted customer relationship management (CRM) systems that are widely used across multiple industries. These systems are designed with robust security features to safeguard your personal information.

Access to this information is limited to authorized personnel only and is governed by strict internal controls to ensure your privacy is protected at all times.

Under Canadian privacy laws, you have the right to:

● Request a copy of any personal information we hold about you

● Ask for corrections if the information is inaccurate or incomplete

● Withdraw your consent at any time

● Request deletion of your information from our systems

To exercise these rights, contact us at info@cdcpcanada.ca or call 1-833-333-CDCP.

In the rare event of a data breach posing a real risk of significant harm to your privacy:

● You will be notified directly, where possible

● We will report the incident to the Office of the Privacy Commissioner of Canada as
required by law

We proactively monitor our systems and have protocols in place to prevent and respond to such incidents.

We may update this Privacy Policy from time to time to reflect operational or regulatory changes. Any updates will be posted on our website and available by request.

Thank you for trusting Canadian Dental Care Providers. Our team is committed to protecting your privacy while providing free, accessible information about the Canadian Dental Care Plan.

If you have any questions or concerns about this policy, please reach out to us:
info@cdcpcanada.ca | 1-833-333-CDCP